How to reset your password

You can use self-service to reset your password if you have forgotten it. Verified information from your profile is used to confirm your identity.

In this topic:

How to reset a forgotten password

Step

Action

1 

Select Forgot password.

2 

Enter your Email address.

Tip: If you don't have a verified email address, you may be asked for other verified information from your profile.

3 

Select Next.

4 

On the Reset Password: Verify your identity page, select the recovery option you want to use:

  • To verify your identity by email:

    • Select Secondary email.

      Tip: Part of the email address is displayed.

      Select Next.

    • Enter the Verification code.

    • Select Next.

    Tip: You can have both a primary and secondary email address in your profile.

  • To verify your identity by text message:

    • Select Text message.

      • Tip: The last four digits of the phone number are displayed.

    • Select Next.

  • To verify your identity by answering your security questions:

    • Select Security questions.

    • If you have answered security questions, enter the answers to your security questions and select Next.

    • Select Next.

  • To verify your identity by phone call:

      Select Call Me.

    • Select Next.

    • Select Next to confirm that you are opting to receive a phone call.

      • Answer the phone and confirm that you want to receive the call from Optum.

      Use the keypad on the phone to enter the verification code.

5 

Enter your New password on the Reset Password page.

6 

Enter your password again in the Type password again field.

7 

Select Next.

8 

You can now sign in to One Healthcare ID:

  • Select Email Address or One Healthcare ID from the Sign in with drop-down list.

    Tip: One Healthcare ID will remember your choice the next time you sign in from this device.

  • Type your One Healthcare ID or registered email address in the One Healthcare ID or Email address field.

    Note: If you have a shared email address, you must use your One Healthcare ID to sign in.

  • Type your Password.

    • Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

  • Select Sign In.

Note: If you have recently been granted access to additional services, or if a service has been upgraded, you may be asked to provide additional information.

More about valid passwords

Your password must be strong so it is difficult to guess and not a commonly used password. Frequently used passwords can be a security risk. If you enter a frequently used password, the system will prompt you to enter a different password. You also cannot reuse any of your recent passwords.

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